At Merch Matters, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, services, or make a purchase.

1. Who We Are

Merch Matters is a corporate gifting and merchandising company based in India. We specialize in customized merchandise such as sippers, mugs, bags, notebooks, t-shirts, and curated gift hampers for corporates, startups, and organizations.

2. What Information We Collect

We collect the following types of information:

• a) Personal Information

- Name
- Email address
- Phone number
- Company name
- Shipping and billing address
- GST details (if applicable)

• b) Business Details

- Customization requirements
- Branding files/logos
- Order history

• c) Website Usage Data

- IP address
- Browser type and version
- Pages visited and time spent
- Referral sources

3. How We Use Your Information

We use the collected information for:

- Processing and fulfilling your orders
- Customizing products as per your brand
- Providing customer service and support
- Sending order updates, invoices, and delivery notifications
- Marketing our new products, offers, or updates (if opted-in)
- Improving our website and service experience

4. How We Share Your Information

We do not sell or rent your personal data. We may share your data with:

- Our internal team (sales, operations, accounts)
- Trusted vendors for printing/packaging
- Logistics partners for delivery
- Payment gateway partners
- Legal or regulatory authorities (if required by law)

All third-party partners are bound by confidentiality agreements.

5. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies for:

- Remembering your preferences
- Improving website performance
- Running remarketing or targeted advertising (Google/Meta)

You can disable cookies through your browser settings.

6. Your Rights

You have the right to:

- Access or update your personal information
- Request data deletion
- Opt-out of marketing communication
- Raise a complaint about misuse or data breaches

To exercise any of these rights, email us at [Insert Contact Email].

7. Data Security

We implement appropriate security measures (Google Drive protection, sheet access restrictions, email security, limited access for team members, etc.) to safeguard your personal and order-related information.

8. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Merch Matters
Email: official@merchmatters.in
Phone: 8860994438
Website: www.merchmatters,in